Troubleshooting

Surf In Town gives you access when and where you want it. You get the freedom to browse the Internet without wires.

The Surf In Town Service

1. Did you launch your Netscape or Microsoft Internet Explorer browser?
To log on to the Surf In Town service, you need to launch your Netscape or Microsoft Internet Explorer web browser first. Double-click your Netscape or Internet Explorer icon to open the browser.

2. Did the Surf In Town login page appear in your browser?
Once you have launched your browser, the first page that appears should be the Surf In Town log in page. Read the contract and click continue.

3. Did you log off and attempt to log on again?
If you are unable to log back on to the Surf In Town service, try closing your browser completely and re-launching it. If that doesn't work, try restarting your computer.

4. Did your battery expire during your session?
If you lose all power to your computer, it is possible that your battery has died or that your electrical cord has become unplugged.

Email And Other Features

1. Are you trying to use an Online Service, such as America Online, CompuServe, or MSN?
To use other online services while you are on the Surf In Town network you will need to first use Internet Explorer or Netscape Navigator to login to the Surf In Town network. If you normally dial-up with a modem to connect to the Internet, you also need to change your connection method to LAN or TCP/IP connection.

2. Are you trying to use a desktop application, such as Outlook, to access your personal email from your Internet Service Provider, such as Earthlink?

While on the Surf In Town network you should be able to retrieve your email without any changes to your system. Your ability to send email depends on your ISP. Most ISPs do not allow you to send mail through their mail servers if you are not connected directly to them (dialed up and logged in). Be sure to launch your browser (either Internet Explorer or Netscape Navigator) to log into the Surf In Town system before launching the email program. If you have a web-based email account, such as Hotmail or Yahoo!, you will be able to access them without any problems.

3. Are you trying to access your corporate email, such as an Exchange server, using a desktop application, such as Outlook?
Most companies do not allow employees to access their email from outside of work unless they are connected to the company directly using VPN or a dial-up provided by the company. Check with your IT department to see what its policy is and what settings to use. If your company offers webmail for traveling employees, you will be able to use that without any changes to your system. Be sure to launch your browser (either Internet Explorer or Netscape Navigator) to log into the Surf In Town system before launching the email program.

4. Are you trying to use an Instant Messenger application, such as AIM or Yahoo! Messenger?
You should not have problems using major Instant Messenger programs on the Surf In Town network. Be sure to launch your browser (either Internet Explorer or Netscape Navigator) to log into the Surf In Town system before launching the instant messenger program.

Wireless LAN Cards

1. Do you have a wireless LAN card for your computer?
Before you can surf the Web wirelessly with Surf In Town, you need a wireless LAN card for your computer. Many offices now have wireless LANs, so check with your Information Technology (IT) department to learn if your employer can supply you with a card for your laptop or personal digital assistant (PDA). Notebook PCs from Dell, Compaq, IBM, and Apple are now shipped with pre-installed cards. Please check with your laptop manufacturer to determine if 802.11b is installed on your model.

2. Are the drivers installed on your computer for your wireless LAN card?
Once you have a wireless LAN card for your computer, you will need to make sure that you have installed the driver software for your computer properly. The manufacturer of your wireless LAN card should provide detailed instructions.

3. Is your wireless LAN card inserted into your computer correctly?
If you have a wireless LAN card and have installed the drivers, make sure that the wireless LAN card is fully inserted correctly into your computer. Sometimes they are not inserted all the way into the PC card slot.

4. Are the network settings configured properly for your wireless LAN card?
Before using the Surf In Town service, you will need to configure your network card settings. We provide simple to follow instructions for many of the major manufacturers and operating systems.

Surf In Town Locations

1. Are you in a location that provides the Surf In Town service?
Right now, hundreds of locations across the country are becoming activated with Surf In Town! From Boston to San Francisco, Miami to Seattle; coffee shops, bookstores, restaurants, libraries and other venues put an Internet's worth of information in your hands.

2. Is your computer in an area within the Surf In Town location that is able to receive a good wireless signal, or have you lost your connection during a Surf In Town session?
If you are in a Surf In Town location but can't receive a good wireless signal or have lost your wireless signal connection when moving around, make sure that you are within the location's wireless coverage area. Please ask a location employee where the best coverage areas are within the location.

3. Is the Surf In Town service operational at your location at this time?
Unfortunately, there are times when the Surf In Town service is down at a particular location or across the network. Please be patient. We have a full technical team and customer support staff making sure that the Surf In Town service is up at all times.